Troubleshooting

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Troubleshooting

IMPORTANT: A passing score on the preliminary portfolio is a prerequisite for Apprentice Teaching. Students without a passing score will not be cleared to register for EDC 651S or UTS 170. This prerequisite is firm and there is no appeal. All sections of all proficiencies are required.

 

If you can't access the system or have been assigned the wrong portfolio (e.g. math instead of science), send an email to the Portfolio Administrator. Include your EID and area of certification. 

Troubleshooting and Tips

  • Click only once. Clicking multiple times will only slow you and your fellow students down even more.
  • Use a hard-wired computer whenever you can. Wireless connections can vary in strength and speed. Using a hard-wired connection, like the computers in the UTeach workroom, can help avoid issues in the first place, particularly uploading large files.
  • Turning a document into a PDF preserves formatting and makes for a faster upload. This is especially good for format-heavy documents like lesson plans and resumes. Save your document as a PDF; upload it, and then attach it as evidence.
  • Never leave a text box empty. If the uploaded document contains the actual reflection or fulfills the requirement (like a resume), be sure to let the evaluator know what to look for. In the text box, point the evaluator toward that document with language like this: "Please see the attached PDF for the reflection" or "Resume is attached."
  • Label evidence clearly so the evaluator knows what to expect. Resave the same document under different names and highlight the portions relevant to a specific proficiency.

Common Error Messages When Uploading Documents

All error messages appear in the top right corner of your screen. They will remain on your screen until you manually close them. If you're having trouble with a document, please watch your screen for an error message. Some of the most common are:

  • "Due to technical constraints, please try to limit file upload sizes to a maximum of 300MB." This is actually just a reminder about file size and not an error message. Go ahead and upload the file, but click only once. Clicking a lot of times slows things down even further. When the system is being used heavily, you'll need to be patient.
  • The file name is too long. Close the document and rename it or do a Save As, rename it, and complete the upload.
  • The file type may not be accepted. The Portfolio system accepts the most common file types, like PDF, Word, jpgs and other image files, and most common video files. File types are limited to those most accessible to the evaluators. If the file type is not accepted, save the document as a different type and complete the upload. See below for the complete list of file types accepted by the system.

If you cannot resolve an error on your own, send an email to the Portfolio Coordinator with the following information:

  • browser (Chrome, Safari, etc.)
  • the task you were performing (uploading a PDF, attaching an artifact to a reflection, etc.)
  • the specific error message
  • whether or not you were using Wi-Fi
  • your UT EID

File Types Accepted by the Portfolio System

  • avi (movie)
  • bmp (image)
  • csv (comma separated values)
  • doc (Pre-Office 2007 document)
  • docx (Word 2007 XML Documents)
  • flv (flash video)
  • gif (image)
  • jpeg (image)
  • jpg (single, still picture)
  • mid (audio file)
  • midi (audio file)
  • mov (Quicktime)
  • mp3 (audio file)
  • mp4 (mpeg 4 – movie file)
  • mpa (audio file)
  • mpg (movie file)
  • pdf (Adobe)
  • png (image)
  • ppt (Pre-Office 2007 PowerPoint)
  • pptx (PowerPoint 2007 XML Presentation)
  • qt (QuickTime)
  • rm (Real Media)
  • rtf (rich text format)
  • swf (Flash)
  • tif (image)
  • txt (generic text file)
  • wav (WAVE audio)
  • wks (MS Works spreadsheet)
  • wma (Window media – audio)
  • wmv (Windows media – movie)
  • wpd (Word Perfect)
  • wps (MS Works spreadsheet)
  • xls (MicroSoft Pre-2007 Excel)
  • xlsx (MicroSoft 2007 XML Workbook)